Four steps to Request deletion from inside the app
The in-app flow is the fastest and most secure way to close your account. It takes about a minute.
Sign in with your usual credentials on the device where the account was created.
Tap your profile picture in the top-right of the home screen to open your Account, then choose Settings.
You'll be asked to confirm your identity with your PIN or biometrics, then to confirm the deletion request.
You'll receive an email confirmation once your request has been logged, and a final email once deletion has completed.
+
If you've lost access to your device or can't sign in, you can request deletion by email. Include your registered full name and the email or phone number on your account so we can verify your identity before proceeding.
support@haloasset.com
For your safety, we will not process deletion requests sent via social media or unverified channels.
What is deleted
The following information is permanently deleted from our active systems within 30 days of your request being verified.
- Your profile information (full name, photo, address)
- Contact details (email, phone number) not required for regulatory recordkeeping
- App preferences and settings
- Saved beneficiaries and recipient lists
- Push-notification and marketing-communication preferences
- Device identifiers used for in-app authentication
Questions about deleting your account?
Our support team is available Monday-Friday, 9am-5pm GMT. Email us and we’ll guide you through the process.
What we are required to keep
As a regulated financial institution, Halo Microfinance Bank Ltd is legally required to retain certain records even after your account is closed.
KYC and identity verification records
The Central Bank of Nigeria requires regulated banks to retain customer identification records for at least five years after account closure (BOFIA, CBN AML/CFT Regulations).
Transaction history and account statements
Banking regulators and the Nigeria Financial Intelligence Unit require that transaction records be retained for at least five years for anti-money-laundering and audit purposes.
Information needed to resolve disputes or chargebacks
If you have an unresolved dispute, complaint, or chargeback when you request deletion, we retain the relevant records until the matter is fully resolved.
Tax and accounting records
Required by the Federal Inland Revenue Service and applicable accounting standards.
From the date we verify your request. You will receive email confirmation when it is complete.
You will be signed out across all devices as soon as your request is logged.
Transfer any remaining balance out of your account before requesting deletion. We cannot process a deletion request while a positive balance is held.
